---

1. What areas do you serve?

We serve Roanoke, Salem, Vinton, Hollins, Downtown Roanoke, Smith Mountain Lake, and surrounding areas. If your location is more than 40 minutes away, a $400 minimum service fee applies.

---

2. What types of cleaning services do you offer?

We provide a wide range of services, including:

• Residential cleaning (standard & deep)
• Move-in / Move-out cleaning
• Airbnb turnovers
• Post-construction cleaning
• Commercial/janitorial cleaning
• Event/wedding cleanup
• Floor care (stripping & waxing)
• Window cleaning (quoted separately)

---

3. Do you offer one-time or recurring cleanings?

Yes! We offer both one-time services and recurring cleanings—weekly, bi-weekly, or monthly. We’re happy to create a plan tailored to your needs.

---

4. How far in advance should I book a cleaning?

We recommend booking 3–5 days in advance. Last-minute requests are welcome based on availability.

---

5. Do I need to be home during the cleaning?

No, you don’t need to be home. You can leave access instructions (key, code, etc.). You’re welcome to be home if you prefer—as long as the team can work uninterrupted.

---

6. What is your cancellation policy?

We kindly ask for at least 24 hours’ notice.

• Frequent cancellations may result in a 60% fee.
• Last-minute cancellations cause us to lose that spot for another client, so please notify us as early as possible.

---

7. Will the team arrive on time?

• If your home is the first on the schedule, we will arrive on time.
• If you are the second or third, we provide a time range, since arrival depends on completion of earlier jobs.

---

8. Do you bring your own cleaning supplies?

Yes, we bring our own standard cleaning products. If you prefer specific or hypoallergenic products, we’re happy to use what you provide.

We kindly ask customers to provide their own vacuum and mop, especially for recurring services, to avoid cross-contamination between homes.

What if I don’t have a vacuum, mop, or supplies?
We offer two options:

1. We bring everything for each visit – We can provide all equipment for a small additional charge per visit.
2. We purchase supplies for you – We can purchase a recommended vacuum and mop, then add the cost to your invoice over time (bi-weekly or monthly), so you don't have to worry about buying them upfront.

---

9. What payment methods do you accept?

We accept Zelle, Venmo, checks, and cash. Payment is due after the cleaning is complete.

 

• Zelle: Martha Vasile – 917-515-3871

·    Stripe (3% transaction fee applies)

·    Credit card via QuickBooks (3%transaction fee applies)

• Venmo: @Martha-Vasile (Phone: 540-339-6290)


• Checks:Payable to Solutions SAC LLC
• Direct Deposit
• Cash: Can be given directly to the team leader

---

10. Do you clean baseboards and window sills?

Yes! These are included in our deep cleaning or express service packages.

---

11. Do you do window cleaning?

Yes. However, window cleaning is a separate service, and we will need to assess your home in person or by photos to provide a quote.

---

12. Do you clean hazardous materials (e.g., urine, feces, blood)?

Yes, but these are classified as hazard contamination and will incur extra charges. Please inform us ahead of time so we can come prepared.

---

13. What is included in a deep cleaning?

Deep cleaning includes:

• Baseboards
• Inside appliances (oven, fridge, microwave)
• Window sills
• Cabinet fronts
• Ceiling fans
• Dusting high/low
• Detailed bathroom and kitchen cleaning

---

14. Can I customize my cleaning service?

Absolutely! We can prioritize specific areas and tasks based on your needs. Just let us know in advance.

---

15. Do you offer cleaning after events, parties, or weddings?

Yes! We offer post-event cleanups and customize the service based on the size of your event and its condition.

---

16. Are you pet-friendly?

Yes, we love pets! We just ask that they are kept in a separate area while we clean. If you’d like, we can let them out after the cleaning is complete.

---

17. Are you licensed and insured?

Yes. Martha’s All-Star Cleaners is fully licensed, bonded, and insured for your peace of mind.

---

18. What if I’m not satisfied with the service?

Please notify us within 24 hours if something was missed. We’ll be happy to send someone back or make it right.

We encourage clients to do a walkthrough when the team finishes. If the job is approved at that time, it may be more difficult to resolve concerns later.

---

19. Do you offer gift cards?

Yes! We offer digital and physical gift cards for one-time services or custom values—perfect for birthdays, baby showers, new homeowners, and more.

---

20. Can my pet be home during cleaning?

Yes, but for safety and efficiency, we recommend securing them in a space away from where we’re working. We’re happy to let them out once we finish if you request.

---

21. Can I schedule a cleaning if I’m not in town?

Absolutely! Many of our clients provide access instructions and we take care of everything—no need to be present.

---

22. Do you offer help with seasonal decoration setup and takedown?

Yes! This is part of our Home Care Concierge Service. We’ll meet with you to understand your style, locate your seasonal items, and decorate before the season begins. We’ll also take them down or rotate decor as requested—so you don’t have to worry about a thing!

---

23. Do you offer organization services (pantries, dishes, folding laundry, fridge cleanouts)?

Yes, this is included in our Express Service, which is tailored to meet your lifestyle needs. We can help with pantry organization, dish arrangement, folding clothes, and emptying and cleaning out refrigerators. Let us know what you need, and we’ll create a custom plan.