Frequently Asked Questions | Martha's All Star Cleaning Service Roanoke VA
What areas do you serve for house cleaning and janitorial services?
Martha's All Star Cleaning Service proudly serves Roanoke VA, Salem VA, Vinton VA, Hollins VA, Downtown Roanoke, Rocky Mount VA, Hardy VA, Daleville VA, Blacksburg VA, Christiansburg VA, and surrounding areas in Southwest Virginia. We serve both residential and commercial clients throughout the Roanoke Valley. If your location is more than 40 minutes from Roanoke, a $400 minimum service fee applies.
What types of cleaning services do you offer in Roanoke VA?
Martha's All Star Cleaning Service offers a full range of professional cleaning services in Roanoke VA and the surrounding area:
• Residential house cleaning — standard & deep cleaning
• Move-in / Move-out cleaning in Roanoke and Salem VA
• Airbnb and short-term rental cleaning
• Post-construction cleaning Roanoke VA
• Commercial cleaning and janitorial services Roanoke VA
• Event and wedding cleanup
• Floor care — stripping & waxing
• Window cleaning (quoted separately)
Do you offer one-time or recurring house cleaning in Roanoke?
Yes! Martha's All Star Cleaning Service offers both one-time and recurring cleaning services in Roanoke VA and surrounding areas. We offer flexible weekly, bi-weekly, and monthly cleaning schedules. Whether you need a single deep clean or regular home maintenance cleaning in Roanoke, Salem, or Vinton, we will create a plan that fits your lifestyle and budget.
How far in advance should I book a cleaning service in Roanoke VA?
We recommend booking your cleaning service 3–5 days in advance to secure your preferred date and time. Last-minute cleaning requests are welcome based on availability — just call or text us at (540) 339-6290. We serve Roanoke, Salem, Vinton, and surrounding areas and do our best to accommodate urgent cleaning needs.
Do I need to be home during the house cleaning?
No, you do not need to be home during your cleaning service. Many of our residential cleaning clients in Roanoke and Salem VA leave access instructions such as a key or door code, and our trusted, background-checked team takes care of everything. You are always welcome to stay home if you prefer — we just ask that our cleaning crew can work without interruption.
What is your cleaning service cancellation policy?
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your cleaning service in Roanoke VA.
• Frequent cancellations may result in a 60% cancellation fee.
• Last-minute cancellations prevent us from offering that time slot to other clients in Roanoke and Salem — please notify us as early as possible.
Will the cleaning team arrive on time?
We always strive to arrive on schedule for every cleaning appointment in Roanoke VA and surrounding areas.
• If your home or business is the first appointment of the day, our cleaning team will arrive at the scheduled time
• If you are the second or third appointment, we provide a time window since arrival depends on completion of earlier jobs in the Roanoke area.
Do your Roanoke cleaning professionals bring their own supplies?
Yes! Our professional cleaning team in Roanoke brings their own EPA-registered, eco-friendly cleaning products to every job. If you have specific preferences or require hypoallergenic cleaning products, we are happy to use what you provide. We are fully CDC and OSHA-compliant.
•We kindly ask recurring cleaning clients to provide their own vacuum and mop to avoid cross-contamination between homes. • No vacuum or mop? We can bring all equipment for a small additional charge per visit.
• We can also purchase a recommended vacuum and mop for you, with the cost spread across your invoices.
What payment methods does Martha's All Star Cleaning accept?
We accept Zelle, Venmo, Stripe, credit card, check, cash, and direct deposit. Payment is due after the cleaning service is complete. For payment details and instructions, please contact us directly at (540) 339-6290 or visit our Contact page.
Are baseboards and window sills included in your Roanoke cleaning services?
Yes! Baseboards and window sills are included in our deep cleaning and express service packages in Roanoke VA. Our deep cleaning service covers every detail of your home — from ceiling fans to baseboards — ensuring a thorough, top-to-bottom clean.
Do you offer window cleaning services in Roanoke VA?
Yes! Martha's All Star Cleaning Service offers professional window cleaning in Roanoke VA and surrounding areas including Salem and Vinton. Window cleaning is a separate service — we will assess your home in person or by photos to provide an accurate quote. We handle both interior and exterior window cleaning for residential and commercial properties.
Do you clean hazardous materials in Roanoke VA?
Yes, but hazardous material cleaning — such as urine, feces, or blood — is classified as hazard contamination cleaning and will incur additional charges. Please inform us ahead of time so our Roanoke cleaning team can arrive fully prepared with the proper equipment and protective gear.
What is included in a deep cleaning service in Roanoke VA?
Our professional deep cleaning service in Roanoke VA is a comprehensive top-to-bottom clean that includes:
• Baseboards and window sills — scrubbed and detailed
• Inside appliances — oven, refrigerator, and microwave
• Cabinet fronts — wiped and sanitized
• Ceiling fans — dusted and cleaned
• High and low dusting throughout every room
• Detailed bathroom deep cleaning in Roanoke
• Detailed kitchen deep cleaning
Can I customize my house cleaning service in Roanoke?
Absolutely! At Martha's All Star Cleaning Service, we understand that every home and business in Roanoke VA is unique. We can prioritize specific rooms or tasks based on your needs and preferences. Just let us know in advance and we will build a customized cleaning plan around your requirements and budget.
Do you offer post-event or wedding cleanup in Roanoke VA?
Yes! Martha's All Star Cleaning Service offers professional post-event cleanup and wedding cleaning services in Roanoke VA and surrounding areas. Whether it is a private party, corporate event, or wedding reception, we customize our service based on the size of your event and its condition.
Are your Roanoke cleaning services pet-friendly?
We love pets! Our Roanoke cleaning team is pet-friendly and experienced working in homes with animals. We simply ask that pets are kept in a separate area while we clean for their safety and our team's efficiency. We are happy to let them out once our cleaning crew has finished.
Is Martha's All Star Cleaning Service licensed and insured in Virginia?
Yes! Martha's All Star Cleaning Service is fully licensed, bonded, and insured in Virginia for your complete peace of mind. We are CDC and OSHA-compliant and use only EPA-registered cleaning products. Every member of our Roanoke cleaning team is thoroughly background-checked and professionally trained.
What if I am not satisfied with my cleaning service?
Your satisfaction is our top priority at Martha's All Star Cleaning Service in Roanoke VA. Please notify us within 24 hours if something was missed during your cleaning and we will send our team back to make it right — no questions asked. We encourage every client to do a quick walkthrough when the team finishes to ensure everything meets your expectations.
Do you offer cleaning gift cards in Roanoke VA?
Yes! Martha's All Star Cleaning Service offers digital and physical cleaning gift cards in Roanoke VA — available in custom values. They make the perfect gift for birthdays, baby showers, new homeowners, housewarmings, Mother's Day, and more. Contact us at (540) 339-6290 to order your cleaning gift card today.
Can I schedule a Roanoke cleaning service if I am not in town?
Absolutely! Many of our residential cleaning clients in Roanoke VA travel regularly for work or vacation. Simply provide access instructions — key, door code, or lockbox details — and our trusted, background-checked cleaning team will handle everything. No need to be present.
Do you offer seasonal decoration and home organization services in Roanoke VA?
Yes! Seasonal decoration setup and takedown is part of our Home Care Concierge Service in Roanoke VA. We will meet with you to understand your style, locate your seasonal items, and decorate or take down as requested — so you never have to worry about a thing. Available for homes and businesses throughout Roanoke, Salem, and Vinton.
Do you offer home organization services in Roanoke VA?
Yes! Home organization is included in our Express Service package in Roanoke VA. We can help with pantry organization, dish arrangement, folding laundry, refrigerator cleanouts, and any custom organization needs. Let us know what you need and we will create a personalized plan that works for your home.
